Return & Refund Policy
PetsParradise.com
At Pets Paradise, we care about your furry friends and want you to shop with confidence. Please review our return and refund policy below.
1. Return Period
Our return policy lasts 30 days from the date of purchase.
If 30 days have passed, unfortunately we cannot offer a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused
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The item must be in the same condition you received it
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The item must be in its original packaging
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You must provide a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
3. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
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Opened or used pet food
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Perishable goods (including treats and supplements)
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Hygiene and sanitary products
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Gift cards
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Downloadable products
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Clearance or sale items
4. Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
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Items returned with signs of use
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Products not in original condition
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Items damaged or missing parts not due to our error
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Items returned after 30 days from delivery
5. Refund Process
Once we receive and inspect your returned item:
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We will notify you via email.
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We will inform you whether your refund is approved or rejected.
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If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank (processing times may vary).
If you still have not received your refund, please contact us at:
support@petsparradise.com
7. Exchanges
We only replace items if they are defective or damaged.
To request an exchange:
Email us at support@petsparradise.com
Include your order number and photos (if applicable).
8. Shipping Returns
To return your product, please contact us first at:
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If a refund is issued, return shipping costs may be deducted.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
9. Gifts
If the item was marked as a gift and shipped directly to you:
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You will receive store credit once the return is approved.
If the gift was shipped to the purchaser first:
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The refund will be sent to the original buyer.
10. Need Help?
We’re here to help you and your pets.
For questions related to returns or refunds, contact us at: